Member Update - Billing

To All Gym Members:

I hope this winter treated you well and are excited heading into spring! Flowers are beginning to break ground, and with spring comes warm weather and more time active and outdoors. That means the gym becomes busier!

As many of you know, Refinery currently bills members based on the date that you joined the gym. That means everyone has a different billing date and it makes for some difficulty with accounting. As of the current month, that will change.

You should receive an email soon with a statement showing a calculation for a pro-rated gym membership payment. This is being done so that it can be shifted to a 1st-of-the-month billing cycle effective April 1.

As the calculation states, you will be billed a pro-rated amount on your normal billing date in March, but will be adjusted to March 31. On April 1, you will be billed for your full month membership.

Should you have any questions, please don’t hesitate to reach out to me by email or phone. Thanks for your patience and see you all at the gym!

Best,

Navin